Refunds and Cancellations
Event Bookings
Refunds will only be given if the Inn is notified up to seven working days prior to the event.
Students:
Refunds will only be given in extreme cases and at the discretion of the Inn. Failure to attend a qualifying session that has been booked must be explained in writing to the Director of Treasury Office (for Lecture Nights) or to the Director of Education (for all other Qualifying Sessions). Refunds will only be given if the Inn is notified up to seven working days prior to the event. In case of cancellation due to illness, refunds will only be given if the Inn is notified in writing immediately accompanied by a note from a GP.
If you wish to cancel a booking for an event, that is not a qualifying session, please call the Treasury Office on 020 7797 8250 or email members@innertemple.org.uk
If you wish to cancel a booking for a qualifying session, notice must be given to the relevant organiser. For all qualifying sessions notice must be given seven working days in advance of the event. If you are unable to attend an event due to illness, a doctor’s certificate must be provided for a refund to be issued.
Merchandise
While we make every effort to ensure your order is well packed, we appreciate that damages sometimes occur during transit.
If this has happened, please email a picture of the damaged item to us within 3 days of receipt and return the product to us. We will send a replacement where possible.
If the item is no longer available, we will issue a full refund instead. All refunds will be made in full to the original credit/debit card at the time of purchase. The Inner Temple will repay you the value of the product (excluding delivery costs) within 30 days from the date of purchase of the product without any further charge to you except the direct cost of returning the product.
Although we are confident in the high quality of our products, we understand that there are occasions when a customer may wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days from the date of purchase for a refund. Please enclose a note detailing your name, address, contact telephone number and email address, together with the reason for the return.
We are unable to provide refunds in the following circumstances:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase
Refunds will be authorised within 30 working days of receipt of products.
Please address returns to:
The Honourable Society of the Inner Temple
Treasury Office
1 Mitre Court
London
EC4Y 7BS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund.
If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of receipt of the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are unable to guarantee that we will receive your returned item so you should consider using a tracked shipping service.